How can we help?

Use the box below to search in our knowledge base. If your question isn't here, open a new ticket

iOS department
Delayed online status If you force-close the app, you will remain online for some more time. This happens because the app doesn't have a way to tell the server that it has been being killed. Instead of killing the app, one should exit the a...10 Aug 2020iOS 76 0
Notifications on reinstall without login due to caching If you delete the app and re-install it after a short period, you might get notifications about new messages, without even having logged in.  If you delete an app, it keeps some important related stuff for a few days ...10 Aug 2020iOS 81 0
iOS System Setting - Background App Refresh It enables the app to wake up when a message notification arrives and download the data, so one can see all the new messages right when one opens the app. If the option is disabled, one has to wait until the updating ...10 Aug 2020iOS 76 0
GIF-Panel requirements (iOS) At least iOS 8.x is required for the GIF panel to appear. If one is using iOS 7 (or below), the 'Save GIF to Cloud' function does not even appear. 10 Aug 2020iOS 75 0
Departments
See all departments