Home
About
Login
How can we help?
Use the box below to search in our knowledge base. If your question isn't here,
open a new ticket
iOS
department
Delayed online status
If you force-close the app, you will remain online for some more time. This happens because the app doesn't have a way to tell the server that it has been being killed. Instead of killing the app, one should exit the a...
10 Aug 2020
iOS
327
0
Notifications on reinstall without login due to caching
If you delete the app and re-install it after a short period, you might get notifications about new messages, without even having logged in. If you delete an app, it keeps some important related stuff for a few days ...
10 Aug 2020
iOS
321
0
iOS System Setting - Background App Refresh
It enables the app to wake up when a message notification arrives and download the data, so one can see all the new messages right when one opens the app. If the option is disabled, one has to wait until the updating ...
10 Aug 2020
iOS
311
0
GIF-Panel requirements (iOS)
At least iOS 8.x is required for the GIF panel to appear. If one is using iOS 7 (or below), the 'Save GIF to Cloud' function does not even appear.
10 Aug 2020
iOS
282
0
Departments
General
6 articles
Android
7 articles
iOS
4 articles
Desktop (Lite)
5 articles
See all departments
Login
Welcome!
Wrong username/password details.
Looks good!
Please type a valid username or email address.
Looks good!
Please type a valid password.
Login